Q: What is the return policy?
A: After receiving the item and if there is any quality issue, please contact us within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Q: When will my order ship?
A: We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. A confirmation email with all your order details will be sent to you once your order is received. And we will begin processing your order very soon.
A tracking number will be sent to you by e-mail once items shipped out.
Q: What are the international taxes, duties, etc. that I have to pay?
A: When ordering from GZAIR.top, you’re responsible for assuring the product can be lawfully imported to the destination.
Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, “Import Fees”), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Components that play a role in Import Fee calculations are (among others):
- Product category and price
- Shipping costs and package weight
- Customs clearance channel
- Import taxes based on custom duty amounts
Customs policies vary widely, and some countries don’t charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.
Q: What do I do if I never received my order?
A: We want you to feel secure ordering from GZAIR. We know that there are other retailer options and we appreciate that you trusted us with your purchase! We have a committed logistics team and the utmost trust in our carriers. However, we do recognize that in rare cases, things may not go according to plan, and we have an established procedure for handling such occasions. We got your back!
You can have a look at this checklist
• Check the Shipping Address
• Check the date of the expected Delivery Date
• Check the vicinity of the delivery location
• Check with the neighbors
• Check in the postal box, some deliveries use regular postal service
• Wait 36 hours, as packages may show as delivered and it’s still in transit
If still your GZAIR order never arrived, you need to contact us directly.
Q: What do I do if I received a defective order?
A: If you received a damaged, defective, or incorrect item sold by GZAIR, you can contact us via email and request a replacement.
Q: How do I make changes to an order I’ve already placed?
A: We work hard to get orders packed and shipped for our customers quickly. If we are able to catch your order before it ships we are happy to cancel the original order and make any changes necessary with a new order! We can’t guarantee we will be able to but will do everything we can to help.
Q: Can I change my shipping address?
A: We work hard to ship customers’ orders as soon as we can because of this we are unable to modify addresses on existing orders. There is a small window of time where we may be able to cancel your order and help you replace your order with the correct address!
PAYPAL CUSTOMERS: The address listed on your PayPal account will be your default shipping address when checking out with GZAIR. Please make sure it is your most current address before checking out.
CUSTOMERS WITH GZAIR ACCOUNTS: The address listed on your account will be your default address. If that is incorrect, update the address and make sure you are choosing the new address as your default.
Q: Can I just call and place an order?
A: Our online portal is the best way to order. You can also place an order in our store on Amazon. If you need sales support you may contact us via email address [email protected] and we will assist you in placing your order.
Q: What kind of warranty do you offer?
A: GZAIR offers a one (1) year limited warranty on all products. This Warranty is valid and enforceable only if you purchased a new Product from us or from one of our authorized retailers or resellers in a jurisdiction in which we sell Products and the Product was originally sold to you in its original, sealed packaging.